Junior Service Delivery Manager

praca it: etat dla Hemmersbach / Wrocław

Tagi: SDM

Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.

For Hemmersbach Central Support Poland located in Bielany Wrocławskie and for the next edition of our Management Trainee Programme starting in January/ February, we are seeking candidates for the position of:

Junior Service Delivery Manager

LOCATION: Wroclaw/ Bielany Wroclawskie

WE OFFER:
12 months of intensive on-the-job training preparing you for a highly demanding SDM role; comprehensive workshops & trainings which will enhance your leadership and business skills; effective learning approach – working on real, challenging tasks from the outset with a help from your dedicated Mentor.

YOUR TASKS:
– Initiation, conception and follow-up of national and international IT-projects for our renowned clients
– Management of teams of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
– Supervision and control of the processes and the level of service contractually appointed to the project (SLA, KPIs, …)
– Commercial and technical collaboration in a project team
– Recognize and implement the potential of optimisation
– Calculations and reports relative to the project
– Support during the implementation of the project
– Resource and costs monitoring

OUR REQUIREMENTS:
– Bachelor or master degree in computer science, management, economics or equivalent
– Practical experience in project management, preferable in IT field/Services
– Fluent in English

WOULD BE AN ASSET:
– International professional experience
– Additional foreign-language skills (German, Spanish, etc.)
– Technical background and experience as IT support

YOUR BENEFITS:
– Stable, independent work in international, flexible and open company
– Exciting projects in your own responsibility with diverse challenges
– Wide range of trainings and great opportunities for both professional and personal development
– Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Mentor programme and for an easy start for new employees – Buddy programme
– Space for your own ideas
– A package of co-funded benefits: Multisport Card, private health care, life insurance, free bus to and from the center of Wroclaw



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Opublikowana 2017-11-29
Wyświetlona: 6912 razy