Service Manager

praca it: etat dla Cyclad Polska / Bruksela

Tagi: service desk ITIL

Cyclad is a dynamically developing IT consulting company, operating on the European market. The company’s main fields of activities are highly specialized services of Knowledge Process Outsourcing (KPO), IT Outsourcing (ITO) as well as Audit/Consulting provided also in accordance with the newest Offshore / Nearshore tendencies.
The team of Cyclad specialists remains at the disposal of our clients and partners in the extent of four business branches: IT systems security, IT infrastructure management, ERP systems and development.
Our company’s mission is to provide services in the extent of information technology on the highest level, while looking after the development and the professional fulfilment of our consultants.

Profile Description:
The main tasks of a person employed on this position will include:
• Liaison with customer and other stakeholders for all matters regarding to the delivery of the service
• Planning of resources in adequacy with service needs
• Monitoring and reporting of quality and service levels
• Handling of exceptions and hierarchical escalations outside the service organisation
• Maintenance and consistent implementation of processes and procedures Design and implementation of services changes and continuous improvement measures
• Development of team knowledge and expertise in adequacy with service needs

Your Profile:
• At least 3 years successful experience in team management
• At least 2 years experience in Service Desk management in ICT area
ITIL certification & practical exposure (‘Service Manager’ level is a plus)
• Good people management skills
• Good spoken (French/English) and written (English) communication skills
• Naturally taking ownership of issues and objectives

We offer:
• Real opportunities for learning, taking on new challenges and advancement in your IT career
• Experience within a global company
• Supportive international team environment
• Competitive salary

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Opublikowana 2010-10-11
Wyświetlona: 7961 razy