Premier Field Engineer Operations
dla CYCLAD Polska / Warszawa
Tagi: Premier Field Engineer Operations
Cyclad is an international IT Consulting and Outsourcing Company. Since 2007 we have been supporting our Clients and Partners on European market in leading divers IT/ ITC projects. Our mission is to provide the highest quality services, while being concerned for personal development and job satisfaction of our Consultants.
Job specification:
• Conducting operations assessments, using ITIL v3, MOF 4.0, ISO20000 and Cobit 5
• Facilitating interactive sessions, workshops, games and training courses
• Designing, developing and implementing operations solutions for Service Improvement Plans and/or complex technical implementation projects
• Driving educational Talent Programs at customers by mentoring and coaching IT employees
• (Help) Developing high quality ‘Managed IP” services to be used by global peers
• The ultimate goal of an Operations PFE is to increase the business value delivered by the IT organization through the efficient operations of the IT infrastructure and help provide an IT environment that supports, empowers, and inspires your customer
Requirements:
• BA or MSc Degree
• ITIL v3 expert/master
• Minimum of 5 years of experience with enterprise ICT organizations
• Good understanding of operational support services, mapping business requirements to manageability and operability architecture and design and concepts coupled with a good understanding of project management concepts and practices
• Knowledge of IT service and system management tooling ( Microsoft System Center and relating tools)
• Experience with implementing and transforming ICT processes/organizations
• Experience with the pre-sales and creation proposals/projects with clearly defined results;
• Experience with people management, mentoring and/or coaching
• Experience in facilitating and presenting is essential
• Demonstrable competence in both verbal and written technical and business communications
We offer:
• A challenging role in a dynamic and very demanding environment
• Good primary and secondary working conditions
• An innovative and ‘Great Place to Work’ environment
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Wyświetlona: 5625 razy