At the moment Polish branch of the IT Global Company – is searching to recruit

Major Incident Management Analyst

• Provide non-technical administrative support for Major Incidents
• Facilitate and manage operational meetings to review service outages and drive to service restoration
• Ensure that Major Incident progress updates are provided to the stakeholders
• Ensure timely provision of agreed regular reports and documents
• Review and update process documentation. Ensure that key support information such as emergency contact lists is kept up to date
• Liaise with the relevant support groups, as appropriate, until the Incident is resolved

Candidate’s requirements:

Essential skills:

• Excellent English communication skills, both written and verbal
• Ability to facilitate and coordinate management bridges and provide accurate updates
• Ability to handle escalations to additional resolvers to include 3rd party vendors in a timely and effective manner
• Ability to work unsupervised
• Flexibility (in relation to working hours – the MIM analyst role is a 24×7 shift based role)
• Basic knowledge of IT terminology
• At least 2 years prior experience (MIM or Service Desk analyst)
• Previous experience/knowledge of Incident, Problem and Change Management

Desirable:
• Experience with reporting and data analysis
• ITIL Foundation V3 certificate
• Good knowledge and understanding of CA Service Desk or a different ticket management system

Jak składać oferty pracy

« powrót na stronę główną
Jeżeli ta oferta pracy nie jest zgodna z regulaminem, powiadom nas!   
Poleć znajomemu

Opublikowana 2013-01-08
Wyświetlona: 4910 razy